Legal
Last updated: November 2026
At SOHO Cafe & Grill, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, place an order, make a reservation, contact us, or otherwise interact with our services. By using our website or services, you acknowledge the practices described in this Privacy Policy.
Last updated: August 2026
SOHO Cafe & Grill operates the website www.sohopakistan.com and provides dine-in, pickup, delivery, online ordering, and reservation services.
Our business address is:
SOHO Cafe & Grill
House No. 27/2, Near Kuwaiti Embassy,
Block 4 Clifton, Karachi, Sindh 75500, Pakistan
For privacy-related questions, you can contact us at:
Email: hello@sohopakistan.com
Phone: +92 320 2503498
Depending on how you interact with SOHO Cafe & Grill, we may collect information that you provide directly to us. This may include:
• Your name • Phone number • Email address • Delivery address or location details • Order details and order history • Reservation details • Information submitted through our contact forms • Information provided when communicating with us through WhatsApp or phone • Payment-related information necessary to process an online transaction • Any other information you voluntarily provide to us
We may also collect certain information automatically when you use our website, such as information associated with website usage, browser activity, device information, and cookie-related data, where applicable.
Our website allows customers to place orders for delivery, pickup, and dine-in. You may also select an applicable delivery area when placing a delivery order.
SOHO Cafe & Grill may collect information necessary to:
• Process and confirm your order • Prepare your order • Arrange delivery or pickup • Contact you regarding your order • Provide order status or tracking information • Process applicable payments • Resolve order-related questions or issues
Online ordering is available without requiring customers to create a customer account.
SOHO Cafe & Grill accepts online payments through the payment facilities made available during checkout. We may receive or process information necessary to confirm and manage your payment and order. Where payment processing is performed by an external payment service provider, payment information may be processed according to that provider's own privacy policy and terms. SOHO Cafe & Grill does not currently identify a specific payment provider in this Privacy Policy. Payment-provider details may be updated when confirmed.
Customers may make reservations with SOHO Cafe & Grill through available reservation channels, including:
• Our website • WhatsApp • Phone
When making a reservation, we may collect information such as your name, phone number, reservation date and time, number of guests, and any other information required to manage the reservation. We use this information to arrange, confirm, modify, or otherwise manage your reservation.
If you contact us through our website, WhatsApp, phone, email, or another available communication channel, we may collect the information you provide. We may use this information to:
• Respond to your inquiry • Provide requested information • Assist with orders or reservations • Address complaints or service issues • Improve our customer service • Maintain records of relevant communications
SOHO Cafe & Grill may use collected information for legitimate business and service purposes, including:
• Processing and fulfilling orders • Arranging deliveries and pickups • Managing dine-in or reservation requests • Processing payments • Communicating order or reservation information • Responding to customer inquiries • Providing customer support • Managing website functionality • Improving our products, services, and website • Maintaining security and preventing misuse or fraudulent activity • Meeting applicable legal or regulatory requirements • Protecting the rights, property, and safety of SOHO Cafe & Grill, our customers, and others
We do not operate a newsletter program based on the information currently provided to us.
SOHO Cafe & Grill may fulfill deliveries through its own delivery riders and may also use third-party delivery services, including Foodpanda, where applicable. When a third-party service is involved in fulfilling an order or providing a related service, certain information may need to be shared with that service provider to the extent necessary to complete the relevant service. Third-party providers may have their own privacy policies and terms governing how they handle information.
Our website uses cookies and similar website technologies. Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember information, support website functionality, and improve the user experience. Depending on how our website is configured, cookies may be used for purposes such as:
• Maintaining website functionality • Remembering relevant preferences • Supporting ordering functionality • Understanding website usage • Improving website performance and user experience
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website. We have not identified specific analytics, advertising, or tracking platforms in this Privacy Policy because their current implementation on the website has not been confirmed.
SOHO Cafe & Grill does not sell your personal information. We may share information when reasonably necessary to operate our business and provide services, including with:
• Delivery providers and delivery partners • Payment service providers • Website, technology, hosting, or service providers • Service providers that assist us in operating our business • Professional advisers or authorities where required • Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by applicable law
Information shared with service providers will generally be limited to what is reasonably necessary for the relevant service or business purpose.
We take reasonable steps to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore understand that no online system can be guaranteed to be 100% secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Complete transactions • Maintain appropriate business records • Provide customer support • Resolve disputes • Meet legal or regulatory obligations • Protect our business and customers
The exact retention period may vary depending on the type and purpose of the information.
Depending on applicable law, you may have rights regarding your personal information. These may include the ability to:
• Request access to personal information we hold about you • Request correction of inaccurate information • Request deletion of information where legally applicable • Ask questions about how your information is being used • Withdraw consent where processing is based on consent and withdrawal is legally available
To make a privacy-related request, contact us at hello@sohopakistan.com. We may need to verify your identity before processing certain requests.
Our website or communications may contain links to third-party websites, platforms, or services. Third-party websites and services operate independently from SOHO Cafe & Grill and may have their own privacy policies and terms. We encourage you to review the privacy practices of any third-party service you use.
Our website and services are intended for general audiences. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us at hello@sohopakistan.com so that we can review the matter.
SOHO Cafe & Grill may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, legal requirements, or privacy practices. When we make changes, we will update the Last Updated date at the top of this page. We encourage visitors to review this Privacy Policy periodically to remain informed about how we handle personal information.
If you have questions, concerns, or requests relating to this Privacy Policy or the way SOHO Cafe & Grill handles personal information, please contact us:
SOHO Cafe & Grill
House No. 27/2, Near Kuwaiti Embassy,
Block 4 Clifton, Karachi, Sindh 75500, Pakistan
Email: hello@sohopakistan.com
Phone: +92 320 2503498